Help Desk (Tier 1 Support) Job at Sterling Engineering Inc., Richmond, VA

  • Sterling Engineering Inc.
  • Richmond, VA

Job Description

Job Description

Job Description

Help Desk (Tier 1 Support)

Location: Richmond, VA

Employment Type: Contract-to-Hire

Compensation: $25.00/hr-$30.00/hr

Shift: 1st Shift (7am-3:30pm)

POSITION SUMMARY

The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.

KEY RESPONSIBILITIES

  • Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
  • Provide first-line technical support for hardware, software, printer, and network connectivity issues
  • Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users
  • Install software applications, operating system patches, upgrades, and security updates
  • Configure and support corporate cellular phones according to company standards
  • Perform imaging and deployment of desktops and laptops in standardized environments

Job Tags

Contract work, Shift work, Day shift

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